Information we collect
When you shop with Juplee or contact our team, we may collect the information needed to serve you and fulfil your request.
- Name and email address
- Phone number
- Billing and shipping address
- Order details
- Payment information, where applicable, processed through the relevant payment service
How we use your information
We use the information we collect to:
- Process and deliver your orders
- Provide customer support
- Send order updates
- Improve your shopping experience and website functionality
- Send WhatsApp reminders about an abandoned bag, a delivered order review, or a possible reorder where applicable and where permitted
- Share other promotional updates only with your consent
Data security
We take steps to protect personal information against unauthorised access, alteration, disclosure, or loss. Payment details, where applicable, are handled by the relevant payment service. No method of online storage or transmission can be guaranteed to be completely secure.
Third-party services
We may share only the information needed with trusted payment services and delivery partners to process and fulfil an order. These service providers handle information under their own privacy practices.
Abandoned shopping bags
If you add products to a bag but do not place an order, we may temporarily save selected product IDs, sizes and quantities with a random pseudonymous session reference. Guest bag records have no contact details and are not used to send reminders. If you are signed in, your account reference may be attached to the saved bag. We may send up to seven WhatsApp bag reminders for an eligible signed-in bag, beginning after 24 hours without a change and no more than once every 24 hours. Bag records expire after 30 days. You can contact us to opt out of reminder messages.
