Exchange eligibility
Exchange requests must be raised within 3 days of receiving your order. Products are eligible for exchange only if they are:
- Unused and unwashed
- In their original condition
- With all original tags and packaging intact
- Affected by a manufacturing defect or a size issue
When an exchange is not applicable
Exchanges are not available for:
- Change of mind
- Colour preference
- Style preference
- Products worn, washed, altered, or damaged after delivery
How to request an exchange
Contact our customer support team within 3 days of delivery with your order number and clear photographs, if applicable. Once your request is reviewed, our team will guide you through the next steps. Exchanges are subject to product availability.
Returns
Juplee follows a no-return policy. Returns are considered only if the product received has a verified manufacturing defect or an incorrect item was delivered. Contact our team within 3 days of delivery and include supporting photographs so the issue can be reviewed.
Refunds
Juplee follows a no-refund policy. Refunds are not provided for change of mind, incorrect size selection, colour preference, or style preference. If a refund is approved in exceptional circumstances, such as an order Juplee cannot fulfil or another issue verified by our team, it will be processed to the original payment method within 7–10 business days after approval. Shipping, COD, and other service charges are non-refundable unless the refund is approved due to an error on our part.
Important note
Exchanges are limited to eligible manufacturing defects, incorrect products, or size-related concerns, subject to availability. Returns and refunds do not apply except where required by law or expressly approved by Juplee after verification. Please contact our team within 3 days of receiving your order with your order number and relevant photographs, if applicable.
